PRIVACY & COOKIE POLICIES

Last Reviewed 16.3.22

Privacy Policy

General

CIS Group Imports Ltd cares about your privacy.For this reason we collect and use personal information only as needed to deliver our products,services and mobile applications,and to communicate with you about the same,or as you have requested.Your personal information may include information such as:

-Identity data (including your name and gender)

-Contact data (including your delivery address,telephone number,email address,website address)

-Transaction data (including details of payments made to us and products you have purchased)

-Technical data (including IP address,login data)

-Usage data (including how you use our website)

-Marketing and Communications data (including marketing preferences and communication)

How we collect your data

This data may be collected by various methods including:

-Direct interactions (you may give us your name,address,billing details and contact information by email,phone,post or via subscription or feedback contact)

-Automated systems (via our website as you interact with our services.This may include data collection using cookies and other technologies.(please see our cookie policy).

-Third parties (such as Google analytics and search engines which may be based outside the EU)

How we use your data

We will only use your data in accordance with the law and where the relevant data protection legislation allows us to.This would usually be:

-in the execution of a contract we enter(ed) into with you

-to protect our lawful interests (or those of a 3rd party) where your rights or interests do not override those interests

-where we have received your informed consent to do so

The Company may use your personal information for marketing purposes to provide you with a more personalised experience whilst using our website (including advertisements,updates and special offers for relevant products or services) and also for keeping you informed about new products or changes to existing products.This could be by email,post or text.You can opt out of receipt of marketing messages at any time by logging into the website and adjusting your communication preferences or by contacting us directly.

Your personal information will only be disclosed to 3rd parties where necessary for the purposes of:

-order processing and website functionality

-fraud prevention and detection

-delivery and courier services

We will not sell or share your personal information to any 3rd parties for marketing purposes.You may elect not to receive marketing communications by clicking 'unsubscribe' on marketing correspondence or by changing your preferences if you have an online account.The Company does not believe in bombarding its customers with emails.We believe your time is valuable and that we have a duty to act responsibly.We therefore commit to not sending any more than 2 marketing emails per month to subscribers.

Data Retention and Security

We will only retain your personal data for so long as is necessary to fulfill the purposes we collected it for,including for satisfying any legal,regulatory,tax,accounting or reporting requirements.Appropriate security measures have been enacted to protect your personal data,including with 3rd party providers. Access to your data is limited to those employees and 3rd parties that have a business need to know. Any suspected data breach will be notified to those affected and also  to any regulator where there is a legal requirement to do so.

Data Access and Complaints

You have the right to request details of the personal information we may hold about you,for corrections to be made and for your details to be erased (subject to legislation).This can be done via your online account or by contacting us directly.For further informaton,complaints or requests please contact us by email.The UK supervisory authority for data protection issues is the Information Commissioners Office (ICO).Further information is available at www.ico.org.uk

Cookie Policy

A cookie is a tiny data file which can be placed on your computer and other electronic devices when you visit certain websites.Like most other companies and organisations we use cookies to help you access our website and to aid functionality.A cookie will not harm your computer or device.You can set your browser to block all cookies and you can specifically reject our use of cookies on the 'pop up' when you visit our site.However,should you reject the use of cookies this may effect the functionality of the site and your experience using it.For example you may not be able to order online and pay for your order,to use the online chat,to use feedback or subscription functions,or to enable us to collect information to aid us with marketing campaigns,promotional offers and general website improvements and development.Further information regarding cookies and their operation can be found at www.ico.org.uk